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<title><fmt:message key='webcorp' bundle='${cv}'/> Common Return</title>
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<div class='bighead'>Common Return Questions & Issues</div><br/>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Need technical support ?</a>
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We do not provide technical support or assistance. If you need help with installation or product
configuration, we recommend you searching the Internet.
<a href="<%= application.getInitParameter("info") %>Manufactures.jsp">Manufacturers links</a> page is a good place to start your research.
 </div>
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<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Product I received is not as advertised</a>
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<b>If you received a product that has been misrepresented, thare are 2 options (please read carefully):</b><br/><br/>
<ol>
 <li>Sometimes an incorrect product is sent, and there is no time to return it. In order to try to satisfy our customers
 we offer a discount for the inconvenience if a customer keeps the product. If you think you can keep the product
 even though you are not happy with it, <b>please click on the button below to fill out a special form to request a
 discount</b>. It will get transmitted to the customer service department immediately and you will get a response within
 the next business day. Please note, all requests are subject to verification.</li>
 <li><div><a href="mailto:<fmt:message key='orderproblem' bundle='${cv}'/>?subject=The product I received is misadvertised.&body=Dear <fmt:message key='webcom' bundle='${cv}'/>, The product I received is misadvertised. I do not want to return the product at this time, but would like to get a discount in order to keep the product.%0d%0aMy Order Confirmation Number:%0d%0aCompuVest SKU Number:%0d%0aProduct Description:%0d%0aI expected to receive:%0d%0aInstead I received:%0d%0aI request a discount for this particular item in the amount of : $ ___  per unit%0d">Take me to the form to obtain a discount</a></div></li>
 <li>If you still would like to return the product, please <b>fill out the
 <a href="<fmt:message key='webus' bundle='${cv}'/>/rma/custom/request.aspx">Return Request Form</a>.</b>
 When the product is received by <fmt:message key='webcom' bundle='${cv}'/> and determined to be in fact misrepresented,
 <b><fmt:message key='webcom' bundle='${cv}'/> will refund the FULL price of the product including original shipping charges.</b>
 There is no need to contact customer service to get a full refund, as it will be automatically taken care of upon the receipt of the product.</li>
</ol>
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<a class='tglnk' href="#"><b>+</b> How do I exchange a defective item ?</a>
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If the item you received is defective please fill out the
<a href="<fmt:message key='webus' bundle='${cv}'/>/rma/custom/request.aspx">Return Request form</a>
to send it back. There is an option for claiming the item defective in the process of your return request. There is no
need to call customer service to do a return request over the phone. If you do, you will be instructed to fill out the
return request online. If you need an advanced replacement, it must be paid for in advance. There are no exceptions to these rules.
 </div>
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<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> I need an advanced replacement shipped to me</a>
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You must pre-pay for any advanced replacement order. There are no exceptions to this rule. For more details, visit our
<a class='tgllnk' href="#">Return policy section.</a>
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</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> I need to correct a shipping problem</a>
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<b>Please click on the button below to fill out the form, it will get transmitted to the customer service department
immediately and you will get a response within the next business day. Please use a sample invoice below for your reference
when filling out the request:</b><br/><br/>
 <div><a href="mailto:<fmt:message key='orderproblem' bundle='${cv}'/>?subject=I need correct a shipping problem&body=Dear <fmt:message key='webcom' bundle='${cv}'/> Customer Service! There is a problem with the shipping service. Please use information below to fix it.%0d%0aMy Contact email:%0d%0aMy Order Confirmation number:%0d%0aOrdered Shipping type:%0d%0aProvided shipping type:%0d%0aDescribe the problem:%0d">Take me to a request</a></div>
 <br/>
 <img src="../img/inf/finalInvoice.png" alt=""/>
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<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> I need manufacturer support contacts</a>
 <div id='tgbody'>
Please visit our <a href="<%= application.getInitParameter("info") %>Manufactures.jsp">List of Manufacturers</a>
to find the contact you need.
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> What is the replacement time frame ?</a>
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<ol>
 <li/>Typically all returns are processed by the RMA department within 10 business days from the receipt of the product.
 <li/>Restocking fee for either non-defective, unused or unopened items returned within 30 days is 15%. This includes
  customer's wrong product orders. After 30 days defective items will be replaced, and not refunded. Shipping charges
  are non-refundable.
 <li/><fmt:message key='webcom' bundle='${cv}'/> reserves a right to make a decision based on test results whether to send
 a replacement or repair the product (by sending it to manufacturer) or process the refund.
 <li/><fmt:message key='webcom' bundle='${cv}'/> will not accept products for return that have been physically damaged, burned, abused, misused,
  neglected, repaired or modified. For other products found to be abused, mishandled, or altered, all warranty will be voided.
</ol>
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</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> How does the extended warranty work ?</a>
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We cover <b>all new hardware products</b> (except un boxed CPU) with 1-year warranty unless it is specified otherwise.
An <b>EXTENDED 3-year warranty can be purchased</b> just by checking the
"EXTENDED WARRANTY" box in your shopping basket. <b>New un boxed CPUs normally have 14 days functional warranty and
can be covered for 1-year with the "EXTENDED WARRANTY."</b><br/>
<b>What does "EXTENDED WARRANTY" cover?</b><br/>
Automatic upgrade from 1-year to 3-year warranty on all hardware (except CPUs), unless specified otherwise.<br/>
Automatic upgrade from 14-days warranty to 1-year on all unboxed CPUs.<br/><br/>
<b>What does</b> <b style='color:red'>NOT</b> <b>"EXTENDED WARRANTY" cover?</b><br/>
Special items with a limited time warranty such as "Close Out" products, refurbished, returned from customers, and used.<br/><br/>
A Wall Street Journal survey found that the average age of computers in 1998 was 2,2 years, while in 2002 this number is
projected to be 3,3 years. This means that we use our computers 50% longer then we did just 5 years ago. We hope that
this new service will help our customers to increase reliability of the equipment purchased from <fmt:message key='webcom' bundle='${cv}'/>.
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<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Cannot find an answer on this page?</a>
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<%@include file="./incl/CannotAnswer.jsp" %>
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